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Microsoft Dynamics CRM Technical Solution Architect and Developer

Do you bring out the best in others? Like to work in an organization where you feel a strong sense of community? XcelHR is a well-established HR Outsourcing company, big enough to offer you a strong Benefits package & broad career exposure while small enough to know all of your colleagues (and be known) personally. We have company picnics, and holiday parties gathering colleagues at our Rockville, MD headquarters from our West, South & Northeast offices. We work hard and also value work-life balance. 

We like to meet great candidates all the time. A current opportunity exists within our growing Technology and Service Delivery team, as we’re seeking a Microsoft Dynamics CRM Technical Solution Architect and Developer

ARE YOU INTERESTED? Great! Are you also: 
• Respectful, understanding and appreciative of all kinds of diversity? 
• Kind and emotionally mature? 
• Flexible and resilient? 
• Quick to roll your sleeves up and do what needs to be done? 

Here's all about the job...

The Dynamics CRM Technical Solution Architect and Developer is a key member in the Dynamics CRM program, responsible for activities including: design, implementation, upgrade, and/or extension of existing and new CRM functional capability build-out. The incumbent’s responsibilities include developing the Solution Blueprint of Dynamics CRM, conceptual and functional designs, estimating, and implementing functional capabilities to ensure on-time and on-budget delivery which demonstrates quality and consistency. He/She must have strong technical and functional Dynamics CRM knowledge, and a solid background in agile development practice and business process optimization.

While the incumbent’s primary function will be as a technical Solutions Architect, from time to time, we may also ask him/her to assist with other functions, including requirements gathering, and presentation.  This is a full-time salaried position.


  • Provide technical feasibility analysis, present best practice architecture design options, design and document solution blueprint, and create technical design document
  • Define and document technical and functional requirements
  • Configuration, customization and development of the Microsoft Dynamics CRM application
  • Collaborate with IT on system integrations, and with other program team members to test completed solutions
  • Design, model and develop user interface to ensure high-degree usability per user requirements
  • Resolve technical roadblocks and recommend resolution options
  • Report to Program Manager on implementation status, risks, timelines, delays and impacts as required
  • Generate user and technical documentation
  • Assist in training end users and system administrators
  • Address ad-hoc requests as directed by CRM program manager


  • 2+ years' direct experience in architecting, design, implementation, customization, and testing of MS Dynamics CRM systems
  • Participation in at least one full lifecycle Dynamics CRM implementation (Analysis - Deployment)
  • Must have excellent time management and organizational skills,
  • Must have good written and verbal communication skills, work well in teams, and independently
  • Ability to establish and/or follow priorities and work independently
  • Bachelor's degree in a related field
  • English: Fluent

Desired Qualifications

  • Microsoft Dynamics CRM certifications preferred (MB2-712/715/716 or comparable)
  • Knowledge of or exposure in the HR industry and/or HRIS systems a plus
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